Postage & Returns

Postage

We operate a flat rate delivery charge. No matter how many items you order the postage costs remain the same

UK (3-5 days) – Free
Europe (5-10 days) – £6.99
USA & International (7 to 15 days) – £9.99
Orders over £150 – Free

Order Cancellations

Order cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to info@bocarter.co.uk

We reserve the right to refuse an exchange or refund if the item(s) are returned in a non-saleable condition or are damaged.

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. This period is extended to 30 days for faulty items. Please note original delivery charges are only refundable for faulty items where a refund is made.

Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send returns using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.
  • Please send both the invoice and parcel to: Bo Carter, 7 Ebury Street, Batley, West Yorkshire, WF17 0LW

Faulty Items

If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.

I received the wrong item

If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Discount codes & vouchers

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.

Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.